Restaurants Dear V2932SCscottr; Thank you for your visit at Moon Palace The Grand Cancun, it was a pleasure to welcome you. Great options for sure. Ever & Viviana were great hosts. But.if you have any issues to resolve by phone when you are back home forget it. Looking for your Digital Costco Shop Card? What are some restaurants close to Moon Palace The Grand - Cancn? You can sort and/or filter them by time of year, review score, and more. Does Moon Palace The Grand - Cancn have airport transportation? The pools at the other resorts just fine. The resort has a children's playground and a private beach area, and guests Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Each room is fitted with a private bathroom equipped with a bath. Find out what food and drink options you could be enjoying at this property. Tapas and Vino: JC Steakhouse: Enjoy the epitome of luxury hospitality, from elegantly appointed rooms and suites with spectacular views to epicurean culinary experiences and relaxing spa therapies. This property might pay Booking.com a little more to be in this program. Lobby bar and the Speakeasy lounge were incredible. The service throughout the resort was perfect, as usual. Special mention to Norma in the Awe Spa, what an experience going there a few days its got the WOW factor. Each review score is between 1 and 10. Copyright 2008-2023 Costco Wholesale. Pool bars are also well staffed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Which room amenities are available at Moon Palace The Grand - Cancn? Piano & Saxaphone players in the Lobby bar were so good. area and will be a great concierge. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We are committed to the total satisfaction of our guests, providing quality service and going beyond expectations to deliver first class experiences, this is why we regret to learn that our facilities and services did not meet your expectations, your feedback has been taken on board with the team to improve accordingly. Moon Palace The Grand - Cancun - PalacePremier.com Access to neighboring Moon Palace The Grand requires a day pass purchased at the resort and is subject to occupancy restrictions. The resort was crowded, but we managed to navigate our way to get carts, coffee, etc. TWO LEVELS OF AWESOME If you have forgotten the email address, or require further assistance, please reach out to our support team. This all-inclusive resort is exclusively for adults, and features two pools, nine restaurants, seven bars and lounges, 424 spacious suites, a fitness center, a nightclub, and a 16,000-square foot spa with an outdoor hydrotherapy. Air conditioning To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have . Rooms feature a resort or garden view. Moon Palace The Grand Cancun | WestJet official site Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Moon Palace The Grand Cancun - All-inclusive - Expedia We are thrilled to learn that we were able to provide you with a fantastic stay and that our facilities and services met your high expectations. Not even close. Costco members who attend any sales presentations and/or enter into any ownership agreements do so solely at their discretion. Flat-screen TV Additional amenities include direct pool access, a mini-bar stocked with drinks and snacks and a liquor dispenser. Located on the shores of beautiful Costa Mujeres, this all-inclusive family-friendly resort features a variety of restaurants and bars, four outdoor pools, a lazy river, a kids club, Hollywood memorabilia, themed experiences and a spa. Shuttles - dont get so worried about the shuttle letters. My absolute favorite thing to have here are their croissants! Jade: The room has steps that lead to an in-room whirlpool tub and a balcony/terrace. Guests will enjoy elegant accommodations, 11 restaurants, numerous bars, nine pools, a six-lane bowling alley, a kids' club, a teens' lounge, a chic nightclub, and a 76,800 square-foot spa. We like coming here with so many options for restaurants and activities. Rooms are comprised of two connecting Grand Deluxe Rooms, and are designed for families traveling with children 17 and younger. Air conditioning 0-star hotel. Ever & Viviana were great hosts. Your email address has been confirmed, you should receive an email further instructions shortly. Set beachfront in the lively hotel zone, this all-inclusive resort features three pools, including one for kids, a selection of restaurants, a kids club, and a small, relaxing spa. Air conditioning Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace. See more questions & answers about this hotel from the Tripadvisor community. This all-inclusive resort offers sumptuous rooms, stunning dcor, and more restaurants than your clients will be able to sample in one visit. This casual poolside eatery offers tacos, tortas and other Mexican favorites. Pool view Have some patience and youll enjoy. Enhance your Palace Premier experience by keeping up to date with what's going on. Grand Buffet: Does Moon Palace The Grand - Cancn offer any business services? 37% cheaper All Inclusive stay at Moon Palace Resorts + Member Benefits worth over 1000 0.19 mi Outdoor pool, Indoor pool, TV $322+. Does Moon Palace The Grand - Cancn offer any business services? An all-inclusive plan is available for purchase. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. The best restaurants | Moon Palace The Grand - Cancun Yes, Moon Palace The Grand - Cancn offers an airport shuttle for guests. and an agent will gladly assist with your reservation. Moon Palace Cancun Sat, 15 Jul Thu, 20 Jul 1 2 VIEW RATES VIEW RATES ALL-INCLUSIVE LUXURY AT ITS BEST Moon Palace Cancun teems with energy, luxury, and possibility. Does Moon Palace The Grand - Cancn have an airport shuttle? Say Hasta la vista to all things ordinary at Moon Palace The Grand Cancun. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling . That's right for a limited time, kids and teens eat, play and drink for FREE at The Grand! Iron Attached bathroom Yes, Moon Palace The Grand - Cancn offers airport transportation for guests. Reviews are most valuable when they are original and unbiased. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. These opinions do not necessarily represent the views of Booking.com. If we find any, we delete them and, if necessary, take action against whoever is responsible. Additional charges may apply for meals at some restaurants . The best world-class restaurants | Moon Palace Pick-Up: pickUpTime - Drop-Off: dropOffTime. There are more places to choose from in the, Frequently Asked Questions about Moon Palace The Grand - Cancn. Guests will also have all-inclusive access to the neighboring resort, Planet Hollywood Cancun, An Autograph Collection Resort - All-Inclusive, where they can enjoy a variety of restaurants and bars, four outdoor pools, a lazy river and a spa. Oswaldo & Jesus at the Unique adult day club looked after us so well. Costco Travel is not associated with, and assumes no responsibility for, the vacation ownership program. Resorts and on-site service are great! Pamper at Awe Spa with luxurious treatments that soothe your body and soul. All content should be genuine and unique to the guest. Otherwise, the deposit may be charged upon check in. What are some of the property amenities at Moon Palace The Grand - Cancn? We got this. Moon Palace Cancun - Family Vacation Critic Which popular attractions are close to Moon Palace The Grand - Cancn? Private pool Guests of this 454 suite hotel can play at the Rafa Nadal Tennis Centre or relax at the Zentropia Spa & Wellness center along with enjoying all-inclusive access to the adjoining family-friendly Grand Palladium Costa Mujeres Resort & Spa. CANCUN. This was our second time at The Grand Moon Palace (prior visit March 2020) and we decided to stay even longer this time - 10 nights. Complimentary wireless internet access is offered throughout the resort. We came last year and fell in love with it! 85 & 87, next to Caribbean pool, Lunch & Dinner la carte:11:00am-11:00pm, Monday, Wednesday & Friday: 10:30pm-3:00am, Bar & Snack la carte service: 10:00am-1:00am. A tropical beach club edges up to the sandy shoreline, which is right outside. This is the version of our website addressed to speakers of English in the United States. I wish we just stayed on the strip like we thought to originally. Defo try out the water park, Dear deborahdJ6938DD; It was a great pleasure to welcome you at Moon Palace The Grand Cancun, thank you for making us part of your vacation. Le Chateau: Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Guests of the Preferred Club will enjoy additional amenities and services. We have been back 3 times since and will continue to return! If you like Disney you will probably like this place. Your password has been reset successfully, please verify your email. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. We like coming here with so many options for restaurants and activities. Highly recommend, Dear kljohnbama; It has been an honor to welcome you at Moon Palace The Grand Cancun. For a limited time lock in our star-spangled savings that include a free 5th night, golf, 500 USD in Resort Credit & more. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Are any cleaning services offered at Moon Palace The Grand - Cancn? Cleaning products Located at the lobby level, this restaurant features an international buffet with a variety of specialty and classic items. Complimentary wireless internet access is offered throughout the hotel. Additional amenities include a mini-bar stocked with drinks and snacks and a liquor dispenser. Located within the lively Cancun hotel zone, this beachfront all-inclusive resort is uniquely surrounded on three sides by the Caribbean Sea. Most go to the lobby. They're also applicable regardless of the comment's tone. Please note: Palace Resorts offers a Vacation Ownership Division (Palace Elite). You can be assured that your comments have been taken on board with the team to implement improvement actions. Rooms are nice Pools nicely maintained. Restaurants Dear V2932SCscottr; Thank you for your visit at Moon Palace The Grand Cancun, it was a pleasure to welcome you. Sandy was amazing making reservations for an excursion to Tulum and Rio Secreto, getting us to Beach Palace for a day (which does have a much better beach than Moon Palace), and for restaurants. *Including kids and teens aged 0-17. Best regards, Fernanda Rodriguez E-Concierge, Truly having a great time by the entertainment pool, from snack and drinks to MAGIC TRICKS AND POOL ACTIVITIES. Moon Palace The Grand - Cancun Fri, 14 Jul Wed, 19 Jul 1 2 VIEW RATES VIEW RATES WHEN ONLY THE BEST IN ALL-INCLUSIVE LUXURY WILL DO Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Something went wrong while performing the search. Phone/Email customer service is horrendous!! We are committed to the total satisfaction of our guests, providing quality service and going beyond expectations to deliver first class experiences, this is why we regret to learn that our facilities and services did not meet your expectations, your feedback has been taken on board with the team to improve accordingly. Kind regards, Fernanda Rodriguez E-Concierge. Serving an assortment of small plates and a extensive wine selection. Yes, dry cleaning and laundry service are offered to guests. Keep copies of Amazing time spent at The Grand Moon Palace. The . Located adjacent to an 18-hole golf course, this all-inclusive resort welcomes guests 16 and older and features 593 beautiful suites, numerous dining outlets, an outdoor infinity pool, and a spa. Suites feature a resort view or a garden view. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Please visit this link//nonce: 9b80cb7db22d48acbe7b97f5d46939fb We recommend calling ahead to confirm details. Food is mediocre. Does Moon Palace The Grand - Cancn have an airport shuttle? Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Do not refresh your browser or exit this page. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Air conditioning Voted one of the top ten most popular destinations in the world for 2022. Balcony Tea/Coffee maker Thank you for taking the time to share your excellent comments and recognize the work and attention provided by Lester and Patricia, your comments motivate us to continue providing quality service and to go beyond expectations to deliver memorable experiences. Their customer service is one of the worst I have experience. At Moon Palace Resorts, we would love to hear from you. at this luxury all-inclusive resort. Grand is by far most luxurious. Juan Carlos is already a wonderful concierge in the water park area. American Express, You will find a 24-hour front desk, hairdresser's, and gift shop at the property. To make reservations via the Call Center, please dial. Please note that shuttle service between sister properties of Palace resort is not included. Exclusivity. Amenities or services may be discontinued or revised by the provider without notice. No response, no action, I am very dissapointed. All-Inclusive Family Holidays | Moon Palace The Grand - Cancun Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico, Direct number for Resort: +52-998-881-6000. From sun-up to sun-down, Moon Palace Cancun sizzles with energy and possibility. var spanElement = $('#17c8a4ad053243a2bfebc778389cd55c');var element = spanElement.prev();element.on("click", function(event){$namespace.Analytics.trackPageView('home/externalUrl/https://costco-travel-us-mbr.custhelp.com/app/answers/detail/a_id/9769/kw/shop%20cards');;});spanElement.remove();$('#script-17c8a4ad053243a2bfebc778389cd55c').remove();})(CT); for more information. Cleaning products This hotel was formerly known as Omni Cancun Hotel & Villas. The suite has steps that lead to an in-room whirlpool tub and a balcony/terrace. You have to have a reservation for all restaurants and none of the staff know about other restaurants. 829 feet Thank you for taking the time to share your excellent comments and recognize the work and attention provided by Lester and Patricia, your comments motivate us to continue providing quality service and to go beyond expectations to deliver memorable experiences. After you book, we'll provide details so you can contact the property directly. This property is making considerable investments and efforts toward becoming more sustainable. Guests staying in The Reserve or Nikt suites will receive additional services or amenities. Our constant effort at Moon Palace The Grand is to create a relaxing environment and offer efficient, warm, and friendly service to all of our distinguished guests. Enjoy a new restaurant every night of your vacation. Classic French specialties are served in a sophisticated atmosphere. Balcony Nearby attractions include Ventura Park (5.4 km), Xoximilco Cancun by Xcaret (3.4 km), and Wet'n Wild Cancun (5.4 km). Dear mgoudchaux; Thank you for giving us the opportunity to welcome you back to Moon Palace The Grand Cancun. The Playroom offers indoor miniature golf, bumper cars, an arcade room, as well as a dedicated area just for kids (ages 4 through 7). Your kingdom is now an empire. Kind regards, Fernanda Rodriguez E-Concierge. Property has a private beach. Thank you for taking the time to recognize the work and service provided by our staff and for recommending us to the TripAdvisor community. 36.5, Riviera Maya, Cancun, QROO,, 77500 Cancn, Mexico - Good location - show map Good 53 reviews Free WiFi 10 +45 photos Experience World-class Service at Moon Palace The Grand Cancun All Inclusive Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards.